Incident Resolution Specialist

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $130,000 - $195,000

Incident Resolution Specialist

Job Description:

The successful candidate will be responsible for analyzing and resolving complex technical issues that arise during the deployment of software solutions. This involves collaborating with cross-functional teams to identify root causes, develop efficient resolution strategies, and implement process improvements.

Key Responsibilities:

  • Develop a deep understanding of our product ecosystem and delivery processes.
  • Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software.
  • Analyze and resolve issues encountered in the field, ensuring minimal customer impact.
  • Reduce operational overhead through investments in tooling, process, and automation.
  • Participate in a 24/7 on-call rotation to coordinate response to mission-critical incidents.
Requirements:
  • Background in Computer Science, Engineering, Information Systems, or related technical field.
  • Willingness to travel to other locations as needed.

This role is ideal for individuals who are passionate about technology, problem-solving, and collaboration. They should possess excellent analytical skills, a strong work ethic, and a commitment to delivering high-quality results.

About the Role:

Our team is dedicated to building innovative software solutions that drive business value. We are seeking a talented Incident Resolution Specialist to join our ranks and contribute to our success.

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