Team Leader Compliance Administration

1 month ago

Melbourne, Victoria, Australia Yarra City Council Full time
Job Title: Team Leader Compliance Administration

Yarra City Council is seeking a passionate and experienced leader to join our Compliance & Parking Services Branch as the Team Leader Compliance Administration.

About the Role

This dynamic role will play a pivotal part in ensuring the efficient operation of our Compliance Administration Team and School Crossing operations. You will lead a dedicated team responsible for managing a number of diverse tasks and providing business support to numerous enforcement teams within the Compliance & Parking Services branch.

Key Responsibilities
  • Provide leadership, direction to the Compliance Administration Team and develop tools to enhance the customer experience across the Compliance & Parking services branch.
  • Assisting in identifying and implementing business and process improvement opportunities across all applications, systems, and non-systems-based processes.
  • Support a positive, engaged, and productive culture throughout the Compliance Administration Team, School Crossing Supervisors and Compliance & Parking Branch.
  • Maintain systems and processes to ensure the accuracy and integrity of Council's data base regarding customer request management, permits, licences, registrations, infringements, and reports and that they are issued within agreed timeframes.
  • Provide systems and business support for Local Laws, Animal Management, Construction Enforcement, Planning Enforcement, Environmental Health, Prosecution, Special Project teams.
  • Provide accurate and timely information to Management and Leadership within the Compliance & Parking services branch.
  • Create a future focused mindset team and encourage continuous improvement with direct reports to ensure
Requirements
  • Ability and experience to lead and manage a team with a high workload, with a focus on continuous improvement and a continual pursuit of excellent customer experience.
  • Ability and experience to analyse and improve the efficiency and effectiveness in current processes and procedures.
  • Excellent computer literacy and verbal/written communication skills.
  • Initiative to use problem solving approaches to achieve positive outcomes while managing a high and demanding workload.
  • Ability to develop and improve staff's knowledge, decision making and accountability through leading by example, coaching and mentoring.
About Us

Yarra City Council is a dynamic and progressive Organisation, and we pride ourselves on inclusive culture. We aim to make a positive difference in people's lives and continually improve service to the community.

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