IT Infrastructure Management Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeInfrastructure Full time $100,000 - $130,000

Job Title:

">IT Infrastructure Management Specialist">
  • Lead the day-to-day operations of an IT department, ensuring seamless delivery of IT services and infrastructure.
  • Drive the implementation of best practices for IT service management, ensuring alignment with business objectives.
  • Collaborate with senior management to develop and execute strategic plans for IT infrastructure development.
  • Develop and maintain policies, procedures, and documentation for IT service management.
  • Ensure compliance with internal policies and external regulatory requirements.
  • Manage relationships with vendors and suppliers, negotiating contracts and service level agreements (SLAs).
  • Identify, assess, and mitigate ICT-related operational risks.
">

Key Responsibilities:

">
  • Develop and implement high-quality technical support processes.
  • Contribute specialist knowledge to assigned tasks and projects.
  • Oversee the maintenance of IT systems, ensuring availability, functionality, security, and backup integrity.
  • Deliver training and coaching to team members on IT service management best practices.
  • Support business continuity and disaster recovery efforts for all IT systems.
  • Foster effective collaboration within the IT team and across departments.
">

Required Skills and Qualifications:

">
  • Proven experience in IT service management, preferably in a leadership role.
  • Strong understanding of ITIL best practices and framework.
  • Excellent communication and interpersonal skills.
  • Ability to lead cross-functional teams and collaborate with senior management.
  • Strategic thinker with a focus on business outcomes.
">

Benefits:

">
  • Opportunity to work in a dynamic and innovative environment.
  • Chance to develop and grow as a professional in IT service management.
  • Collaborative and supportive team culture.
  • Competitive salary and benefits package.
":

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