Technology Services Advisor

4 days ago


Sydney, New South Wales, Australia KPMG Full time

  • Job Summary: As a Technology Services Consultant with KPMG's NSW Techzone, you will be the face of IT, providing exceptional customer service using innovative solutions.

 



  • Key Responsibilities:

    • Maintain a customer-centric area for technical support
    • Provide 1st level support for IT incidents and service requests
    • Log, prioritize, and classify requests and incidents in the service management system
    • Respond to and action tickets in a timely manner



 


What makes you extraordinary?



  • A proactive attitude towards accuracy and deadlines
  • Organized, efficient, and attention to detail
  • Passionate about communication to share ideas and create change
  • Ability to communicate complex concepts

 


Requirements:



  • Strong customer and communication skills
  • Proficiency in Microsoft 365 Suite
  • Experience with ServiceNow or other service management tools
  • Knowledge of ITIL practices
  • Understanding of Windows, Mac support, and mobile technologies

 


About KPMG: We strive to be a place where ideas are generated, diversity is celebrated, and everyone has the opportunity to succeed.


 


Apply now: If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity to join our team.



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