Technology Services Advisor
4 days ago
- Job Summary: As a Technology Services Consultant with KPMG's NSW Techzone, you will be the face of IT, providing exceptional customer service using innovative solutions.
- Key Responsibilities:
- Maintain a customer-centric area for technical support
- Provide 1st level support for IT incidents and service requests
- Log, prioritize, and classify requests and incidents in the service management system
- Respond to and action tickets in a timely manner
What makes you extraordinary?
- A proactive attitude towards accuracy and deadlines
- Organized, efficient, and attention to detail
- Passionate about communication to share ideas and create change
- Ability to communicate complex concepts
Requirements:
- Strong customer and communication skills
- Proficiency in Microsoft 365 Suite
- Experience with ServiceNow or other service management tools
- Knowledge of ITIL practices
- Understanding of Windows, Mac support, and mobile technologies
About KPMG: We strive to be a place where ideas are generated, diversity is celebrated, and everyone has the opportunity to succeed.
Apply now: If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity to join our team.
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