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Technical Support Professional
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Technical Support Professional
3 weeks ago
Key Responsibilities:
- Identify and resolve customer technical issues efficiently and effectively;
- Collaborate with internal teams to provide seamless support;
- Stay up-to-date with the latest technologies and products to enhance your expertise;
- Develop and maintain technical documentation to aid in knowledge sharing;
- Provide excellent customer service, responding to queries and resolving issues in a timely manner;
- Participate in continuous improvement initiatives to optimize support processes;
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field;
- 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting;
- OR equivalent experience;
- 2+ years experience working in a customer-facing role (e.g., internal and/or external);
- 2+ years experience working on technical projects;
Desired Skills and Qualifications:
- Experience with Microsoft Configuration Manager (current branch and previous versions);
- Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM;
- Task sequence creation and troubleshooting for OSD;
- Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting;
- Application deployment, Packaging and content transfer via MECM and troubleshooting;
- Co-management implementation and troubleshooting;
- MECM Role implementation and troubleshooting;
- SCCM Client health monitoring and troubleshooting;
- Strong experience in Windows Server 2012 R2, 2016, 2019 & 2022;
- Enhanced HTTP & HTTPS MECM configuration;
- Tools – Netmon, Perfmon, Procmon, SQL Profiler;
- Basic SQL Server Administration concepts;
