Digital Infrastructure Leader

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $180,000
Technical Leadership Role

This pivotal role oversees the operational heartbeat of a Technology team. As the second-in-command, you will manage people, processes, and platforms while staying directly involved in technical delivery daily.

Key Responsibilities:

  • Lead IT Operations – Oversee support services, act as the primary escalation point, and ensure tickets are resolved within agreed SLAs.
  • Be the Senior Technical SME – Provide deep, daily hands-on expertise across Microsoft 365, Azure AD, Intune, networking, and endpoint management, ensuring performance, security, and reliability.
  • Drive Operational Excellence – Implement proactive maintenance, improve monitoring, and enhance our endpoint and identity management.
  • Manage People & Partners – Mentor and guide Support Analysts, manage rostering and workload, and hold MSPs and vendors accountable for outcomes.
  • Deliver Projects – Lead or contribute to technology initiatives such as Windows 11 rollouts, Intune uplifts, and other operational transitions.

What You'll Bring:

  • Tertiary qualifications in IT (Microsoft/Azure certifications highly regarded).
  • Significant experience in technical operations or infrastructure leadership.
  • Proven ability to manage escalations and lead a small team.
  • Deep expertise in Microsoft 365, Azure AD, Intune, endpoint management, networking fundamentals, and security principles.
  • Strong vendor and MSP management skills, with a track record of driving accountability.
  • Familiarity with ITIL or CoBIT frameworks.
  • Excellent communication skills, with the ability to simplify complex concepts for all audiences.
  • A customer-centric approach, with sound, independent decision-making.

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