Customer Engagement Solutions Architect

7 days ago

Sydney, New South Wales, Australia Cloudwerx Full time
Customer Engagement Solutions Architect

We're looking for an experienced Customer Engagement Solutions Architect to design and implement Salesforce solutions that meet the complex needs of our clients.

This role requires a deep understanding of Salesforce technology, business processes, consultancy, and best practices to ensure successful customer onboarding, adoption, and retention.

Key Responsibilities:

  • Leading consulting engagements with both managed services and project delivery services clients, including scoping, design, implementation, and delivery of Salesforce solutions.
  • Designing and conducting discovery, design, and requirements elicitation workshops, driving client and internal stakeholder to achieve the desired workshop outcomes.
  • Facilitating pre-boarding activities with new managed services clients.
  • Grooming and documenting requirements at varying levels of details at different stages of the project and also ensuring there are clear requirements and implementation traceability throughout the engagement.
  • Developing and maintaining relationships with key stakeholders within the client organisation.
  • Collaborating with cross-functional teams, including sales, account management, marketing, managed services, pre-sales, and technical teams, to deliver solutions that meet client needs.
  • Leading and mentoring other consultants and support agents, providing guidance and support in their professional development.
  • Validating solutions by ensuring the quality of deliverables and compliance with support and project standards.
  • Conducting showcases/demonstrations on the solution implemented throughout the engagement.
  • Providing thought leadership and strategic guidance to clients on Salesforce best practices, industry trends, and emerging technologies.
  • Assisting customers to develop roadmaps for solution optimisation.
  • Staying up-to-date on Salesforce releases, new features, and emerging technologies to provide innovative solutions to clients.
  • Participating in pre-sales activities, including proposal development and client presentations when required.
  • Contributing to the development of Salesforce practice methodologies, tools, and templates.

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