Retail Sales Associate

1 month ago


Rockhampton, Queensland, Australia Cash Converters Full time

About Cash Converters


Cash Converters is a leading Australian retailer of second-hand goods and provider of affordable personal finance solutions, offering our customers the freedom of choice.



  • We are a team of passionate and proud individuals who are dedicated to delivering exceptional customer service.
  • We are committed to creating a positive and inclusive work environment that values diversity and equality.
  • We are always looking for talented individuals to join our team and contribute to our success.

About the Role


This is a full-time opportunity in our Buys and Loans department, where you will be responsible for accurately performing day-to-day transactions and providing excellent customer service.



  • You will work closely with our customers to understand their needs and provide them with the best possible solutions.
  • You will be responsible for achieving KPI targets by actively seeking pricing feedback and trends.
  • You will build lasting relationships with our customers by actively listening to and understanding their needs.
  • You will effectively communicate pricing, valuation, and pawnbroking options to our customers.
  • You will perform all transactions in line with company and legislative requirements.

About You


We are looking for a highly motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional customer service.



  • You will have proven customer service experience, ideally within a retail environment.
  • You will have an interest in Technology, Gaming, Collectables, Jewellery or Tools and Hardware.
  • You will be confident in negotiating with customers to achieve win-win outcomes.
  • You will have strong communication skills that build rapport, trust, and demonstrate compassion.
  • You will be able to discuss and clearly explain contract details with customers.

What's on Offer


We offer a range of benefits, including exclusive access to 'Cashies Rewards', a competitive salary, and opportunities for career development and growth.



  • Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
  • A competitive salary and opportunities for career development and growth.
  • Ongoing quarterly store and team bonuses, with full paid training provided.
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts (Bupa & HBF).
  • 30% Instore Discount.
  • Plus, access to our Wellness Activities: Move, Munch, Money and Mind.

We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, with a strong commitment to diversity, inclusion, and equal opportunity.



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