Business Development Liaison

5 days ago

Sydney, New South Wales, Australia beBeeRelationships Full time $80,000 - $100,000

Client Partnerships Drive Growth

At Sterling RISQ, we have a talented team and are looking for like-minded professionals to join us.

The Client Success Partner plays a vital role in owning and growing client relationships. As a frontline advocate and proactive support, you will work closely with our top-tier clients in APAC to ensure their background screening process runs smoothly.

This position requires strong communication skills and the ability to identify opportunities to optimize, retain, and upsell business.

  • Structuring and implementing long-term contracts/agreements with clients to renew and grow revenue from the client base
  • Identifying and developing multi-level relationships with key decision-makers and influencers to ensure retention and relationship stability
  • Implementing and managing client background screening programs to meet organizational needs and goals
  • Serving as a consultative liaison and primary point of engagement/escalation, managing all client escalations and owning root cause analysis reports
  • Proactively monitoring volumes and revenue to ensure treatment strategies are appropriate and identifying reasons for significant fluctuations
  • Providing visibility on client performance through accurately compiled data for improvement planning and implementation
  • Conducting regular business reviews using value-added propositions to mitigate client risk and enhance background screening programs
  • Growing the client book of business to target vs. prior year, driven by existing revenue retention and closing new business
  • Monitoring quantity and quality of the team's outputs and working with department heads to implement corrective measures where necessary
  • Ensuring all new clients are effectively onboarded
  • Liaising with client-facing teams worldwide to support growth of accounts with a global footprint
  • Effectively managing client expectations to achieve high customer satisfaction through CSAT surveys

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