Guest Services Director

6 days ago

Brisbane, Queensland, Australia beBeeConcierge Full time $80,000 - $100,000

About the Role

The Concierge Manager is responsible for delivering exceptional customer service to hotel guests and visitors. They will be highly experienced in all operational aspects of a Concierge department, including responding to guest requests, leading a team, and coordinating staff issues.

Main Responsibilities

  • Meet and greet guests with a high level of professionalism and provide exceptional customer service at all times
  • Manage the daily operations of the concierge department, including supervision of the bell desk, driveway, and car park
  • Train, motivate, and update the local knowledge of our concierge team members
  • Have excellent communication, interpersonal, and leadership skills to drive team performance
  • Stay up-to-date with local events and activities to enhance the guest experience
  • Have a thorough understanding of transportation options and routes in the area
  • Maintain a high standard of personal presentation at all times
  • Become a member of the Golden Keys Society / Les Clefs d'Or Australia to stay current with industry best practices
  • Possess a valid Qld Manual driver's license

Requirements

  • Demonstrate a proven track record of experience within the Concierge profession
  • Exhibit excellent verbal and written communication skills to effectively interact with guests and colleagues
  • Show a high attention to detail to ensure accuracy and efficiency in all tasks

  • Guest Experience Director

    1 day ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $140,000

    Guest Experience DirectorThe Guest Experience Director is a senior leadership role responsible for overseeing the day-to-day operations of our front-of-house teams, ensuring seamless guest experiences from arrival to departure.Key Responsibilities:Lead and inspire a team of professionals in providing guests with accurate and engaging information on property...

  • Luxury Hotel Guest Services Director

    4 days ago

    Brisbane, Queensland, Australia beBeeGuestServices Full time $87,000 - $92,400

    Key ResponsibilitiesThe Guest Services Director will oversee the team to deliver exceptional, tailored service from arrival to departure.They will manage VIP guest communications and experiences, resolve issues promptly, and collaborate with other departments for seamless operations.Mentor team members, coordinate schedules, monitor key performance...

  • Hotel Guest Services Director

    1 day ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $68,000 - $93,000

    Concierge Team Leader Job SummaryWe are seeking a highly skilled Concierge Team Leader to join our team in Brisbane City, Australia.Lead and motivate the concierge team to deliver exceptional customer service.Oversee daily operations of the concierge desk, including scheduling and task delegation.Welcome guests and provide a warm, professional first...

  • Guest Services

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    About the roleMater Health Services is seeking casual Guest Services Assistants (Housekeeping) to join our team at the South Brisbane Campus.This is an expression of interest for those interested in working across a rotating roster, including weekends.Salary range : $31.24 - $33.68 per hour plus 11.5% superannuation.What you'll be doingYou will perform...

  • Guest Services

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    About the roleMater Health Services is seeking casual Guest Services Assistants (Housekeeping) to join our team at the South Brisbane Campus. This is an expression of interest for those interested in working across a rotating roster, including weekends.Salary range : $ $33.68 per hour plus 11.5% superannuation.What you'll be doingYou will perform cleaning...

  • Guest Service Expert

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $47,409 - $63,352

    Guest Service ExpertWe are seeking a skilled Guest Service Expert to deliver exceptional experiences for our guests.Assist guests with check-in, check-out, and any other requests in a professional manner.Maintain accurate records of guest accounts and ensure seamless interactions throughout their stay.Provide recommendations on local attractions and events...

  • Guest Service Ambassador

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

    Job OpportunityWe are seeking a dedicated and customer-focused professional to join our team as a Guest Service Officer.This role involves ensuring seamless communication between guests and hotel departments, handling guest inquiries, requests, and concerns in a proactive and professional manner.Answer and direct guest inquiries via phone, email, and...

  • Guest Services Expert

    2 weeks ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $91,244 - $109,102

    Guest Services ExpertWe are seeking a highly skilled Guest Services Expert to deliver exceptional service and elevate our brand.This is an opportunity to become part of a caring environment and a supportive team where you can grow professionally, explore other roles, and pursue career opportunities worldwide.The ideal candidate will be responsible for...

  • Guest Services Manager

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    OverviewAs Guest Services Manager, you will anticipate guests' needs, address any concerns, and create a personalised experience in line with Pullman's premium standards. You will act as a key point of contact for VIP guests, handling special requests, and coordinating with various departments to ensure seamless service. This role requires a deep...

  • Guest Services Manager

    1 week ago

    Brisbane, Queensland, Australia Buscojobs Full time

    OverviewAs Guest Services Manager, you will anticipate guests' needs, address any concerns, and create a personalised experience in line with Pullman's premium standards.You will act as a key point of contact for VIP guests, handling special requests, and coordinating with various departments to ensure seamless service.This role requires a deep understanding...