Lead Network Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $140,000

A world-class customer experience is our top priority at Amazon. We strive to make technology in homes and businesses work seamlessly through fast, reliable, secure connectivity.

We are seeking a Team Manager to lead a team of Network Support Specialists providing exceptional customer support via phone, email, and chat on wireless networks enabled by eero devices.

This role involves engaging with customer feedback, obsessing over their experience, and working directly with your team to identify pain points and remove obstacles.

About the Role
  • Ensure the team provides exceptional customer support aligned with Amazon's Customer Obsession principle.
  • Manage team performance against key performance indicators (KPIs) such as Customer Satisfaction and Service Quality.
  • Oversee daily department functions, including staffing and maintaining a positive working environment.
  • Provide guidance and coaching for complex inquiries; take over support interactions when necessary.
About You
  • Minimum of 1+ years of experience in a front-line management role.
  • Strong business acumen with a successful track record in contact center operations and KPIs.
  • Excellent communication skills, capable of conveying complex insights clearly.
  • Strategic and tactical thinking with attention to detail.
  • Ability to develop ideas independently and thrive in a fast-paced environment.

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