Job Summary

Suncorp is seeking a skilled Claims Officer to join our team. As a Claims Officer, you will play a crucial role in providing exceptional customer service and resolving claims in a proactive and customer-focused manner.

Key Responsibilities

• Manage inbound and outbound customer, supplier, and intermediary calls relating to commercial non-fleet, corporate fleet, and leasing claims.
• Resolve customer/intermediary issues and complaints in a timely and professional manner.
• Case management of claims, including gathering and interpreting information to make appropriate decisions.
• Keep customers, intermediaries, and stakeholders informed of progress and provide regular updates.
• Identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
• Develop and maintain extensive internal and external working relationships with customers, intermediaries, peers, suppliers, and other stakeholders.

Requirements

• A proven record of providing excellent customer service and resolving complex issues.
• Exceptional listening and communication skills, with the ability to work in a high-volume call environment.
• Ability to demonstrate compassion and empathy when dealing with customers.
• Understanding of commercial insurance business, market, and external environment, as well as insurance and financial industry principles and regulatory requirements.

What We Offer

• A hybrid office/home-based role with flexible working arrangements.
• A competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A dynamic and supportive work environment.