Visionary Customer Growth Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time
Enterprise Customer Success Manager">

The Enterprise Customer Success Management role is a vital part of driving customer value and growth within our organization. As an Enterprise Customer Success Manager, you will play a key role in collaborating with our customers to help them achieve their visual collaboration objectives through the use of Miro's platform.

Miro is a global company that serves more than 90M users and 250,000 companies. Our vision is to empower teams to create the next big thing by providing a collaborative workspace for innovation. We strive to create an environment of belonging and collaboration across cultural differences, where everyone can collaborate and embrace differences.

Key Responsibilities:
  • Manage a portfolio of Enterprise customers to ensure maximum value realization from Miro's platform.
  • Become a subject matter expert on Miro's product and effectively guide customers towards their desired outcomes.
  • Collaborate with cross-functional stakeholders to identify opportunities for growth and improvement.
  • Develop and implement strategies to drive customer success, retention, and expansion.
  • Be the voice of the customer back into our organization to inform product development and improve overall customer experience.
Requirements:
  • 5+ years of experience in Customer Success or other B2B customer-facing roles, working with Enterprise customers.
  • Consistent track record of handling portfolios of 30-50 Enterprise accounts.
  • Ability to recognize and maximize business value as well as internal opportunities.
  • Ability to strategically prioritize your book of business.
  • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously.
  • Experience or high curiosity about the SaaS space.
  • Strong verbal and written communication skills.
  • Excellent listening skills, customer-centric mentality and empathy towards users and customers.
  • Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment.
  • Willing and able to travel abroad regularly.
What You'll Get:
  • Competitive equity package.
  • Private health insurance program.
  • Salary continuance insurance and Life insurance coverage.
  • Free lunches on in-hub days with fully stocked snacks and drinks.
  • Wellbeing benefit and WFH equipment allowance.
  • Annual learning and development allowance to grow your skills and career.
  • Opportunity to work for a globally diverse team.

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