UX Design Lead

2 weeks ago

District Of Belconnen, Australia Local Peoples Full time

Job Title: UX Design Lead

Job Summary:

Local Peoples is seeking a talented and experienced UX Design Lead to join our team. As a UX Design Lead, you will be responsible for leading the design of user-centered solutions for our public sector clients. You will work closely with our team to understand the needs of our clients and develop design solutions that meet those needs.

Key Responsibilities:

  • Lead the design of user-centered solutions for public sector clients
  • Work closely with our team to understand client needs and develop design solutions
  • Develop and execute end-to-end customer experience strategies
  • Conduct customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions
  • Develop and deliver industry-grade design artefacts
  • Contribute to report writing for applied research and publication purposes
  • Collaborate and interact with clients
  • Manage multiple projects effectively with excellent time management skills
  • Stay up-to-date with current trends in digital and interaction design
  • Use design tools such as Figma, Sketch, In Vision, Adobe XD, CC, and other design tools

Requirements:

  • Extensive human-centered design experience
  • Experienced with design thinking, systems thinking, and agile methodologies
  • Experience creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery
  • Working with UX Researchers and able to carry out design research using a range of quantitative and qualitative techniques to understand and provide recommendations on consumer expectations and needs
  • Using techniques to illustrate findings persuasively and focusing on how the message is delivered
  • Anticipating risks, responding to them promptly, and helping others recognize them
  • During workshop facilitation, encouraging stakeholders to work together and supporting cross-agency and cross-sectoral approaches to solve issues and problems
  • Experience with digital transformation and/or omnichannel strategies
  • Expertise in conducting customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions
  • Extensive experience in developing and executing end-to-end customer experience strategies
  • Understanding of accessibility requirements for design, including the WCAG guidelines and public sector design guidelines
  • Residency and Clearance: Hold a current ASGVA Baseline clearance or be able to obtain one
  • You must be an Australian Citizen
  • This role is open to Canberra based applicants

About Local Peoples:

Local Peoples is a strategic research and design studio based in Melbourne and Canberra. Our mission is to design healthy, resilient, and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental, and economic impact. We work across brand and digital design, place and experience design, content and community engagement. Our key partners include state and local government, social enterprises, universities, and large commercial organisations. We produce a publication and community of 100 K+, which focuses on design-led social innovation and impact.

Benefits of working with Local Peoples:

  • We are experts in team design and augmentation - supporting with the right skills and experience at the right time
  • We are leaders in the human-centred design space with diverse design skills across brand design, service design, User Interface (UI), and User Experience (UX) design, design research, communications, and place design
  • We are a certified B-Corporation and prioritise the social, environmental, and economic impact of our work
  • We are top-tier talent who are experienced and incredibly passionate about supporting the impact of your agency and the public sector
  • Our people always have the full support of the studio to call upon for design thinking, tools, and tips, so you are not just getting access to one bright mind, but a collective of many with diverse and deep experiences

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