Professional Test Delivery Specialist

2 weeks ago


Brisbane, Queensland, Australia Pearson Full time

About Pearson VUE

Pearson VUE is a global leader in delivering high-stakes exams to professionals and industries through its worldwide network of test centers and partnerships. Our mission is to empower millions of people to obtain their certifications and licenses, helping them progress in their lives and advance their careers.

We provide support to testing candidates with courseware, scenario-based labs, practice tests, and more.

Our Current Opportunity

We are hiring a Casual Test Administrator to join our team at one of our locations. As a member of our team, you will be responsible for providing exceptional customer service and maintaining a secure exam delivery environment.

The ideal candidate demonstrates teamwork and has availability to work a variety of shifts across weekdays and weekends. Our operating hours are between 7am and 11pm.

Salary Information

We offer an attractive pay rate of $35 per hour. You must be flexible to work a range of morning and evening shifts. This is strictly a Casual position and will remain as such.

Key Responsibilities

  • Providing exceptional customer service and maintaining a secure exam delivery environment
  • Complying with all testing procedures and strictly adhering to company policies
  • Checking and verifying candidates' identification against test registration and assisting them in setting up for the test
  • Explaining the exam procedures and proctoring/invigilating candidates during testing
  • Troubleshooting with internal departments to fix any technical issues
  • Escalating any policy breaches immediately to the relevant business personnel
  • Completing light housekeeping duties, such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
  • Performing other ad hoc duties as directed

Requirements

  • A high school diploma or equivalent
  • Preferably, a minimum of 1-year customer service experience
  • Highly desirable experience in proctoring or invigilating exams
  • Begginer to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
  • The ability to sit for long periods of time and to bend and lift up to 10 kilograms independently
  • Comfort in a quiet testing environment, with the ability to hear soft voices and see details from a distance

Core Competencies

  • Detail Oriented
  • Communication Skills
  • Problem Solving
  • Customer Focus
  • Ethics and Value


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