Welcome Ambassador

A Guest Service Agent is the welcoming face of our resort, ensuring a seamless and positive experience for guests from check-in to check-out.

The role involves greeting guests with warmth and professionalism, managing check-ins and check-outs efficiently, answering enquiries in person, by phone, and via email, assisting with reservations and payments, providing local knowledge and recommendations to enhance guest stays, and handling guest feedback and resolving issues in a timely manner.

This position requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment and maintain confidentiality when dealing with sensitive information.

• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Maintain confidentiality when dealing with sensitive information
• Ability to multitask and prioritize tasks effectively
• Basic computer skills and proficiency in using hotel software

We offer a supportive and friendly team environment, competitive salary and benefits package, opportunities for career development within our global network of hotels, and exclusive staff discounts on accommodation across our brands.

• Career Growth: Learning and development programs to boost your career
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
• Global Perks: International accommodation discounts across our hotel brands
• Retail Rewards: Cashback and discounts at top retailers
• Experiences: Discounted entertainment and activities
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
• Generous Leave: Parental and birthday leave
• Wellness Boost: EAP and tailored wellness support

At Minor Hotels, we value our people as the heart of our success. If you are passionate about delivering exceptional customer service and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.