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Financial Services Specialist

1 month ago

Canberra, ACT, Australia ANZ Full time

About Us

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About the Role

As a Financial Services Specialist in our Retail Banking team, you'll play a key role in helping to provide customers with a seamless banking experience. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on digital solutions.

You'll be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. You'll be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Key Responsibilities

  • Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.

What We're Looking For

We're looking for someone with exceptional customer focus, experience in being a user and promoter of technology, and a willingness to progress to lending. You'll also need to be highly adaptable to change and ambiguity, and have excellent communication and interpersonal skills.

Why Join Us?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.