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IT Applications Administrator
2 months ago
We are seeking an experienced IT Applications Administrator to join our team at Ingenia Communities. As a key member of our IT department, you will be responsible for providing timely and effective CRM, Estate Master, and associated application systems solutions to ensure effective business operations.
Key Responsibilities- Administer, manage, and support CRM, Estate Master, and associated applications in conjunction with internal IT resources and contracted third-party suppliers.
- Functional user account management and support, delivering exceptional levels of customer service.
- Manage IT incidents and escalations when required.
- Manage application system enhancements/upgrades and change management function, including documenting business requirements, systems testing, and organizing user acceptance testing.
- Facilitate requirement gathering by working closely with the business to formulate application and data solutions, including formulating and documenting functional specifications.
- Proactively plan and look for continual improvement in line with best practice functional application processes and methodologies.
We are looking for an experienced IT professional with a strong background in application management and support. You will have a relevant degree in IT and hands-on experience supporting an organization of 300+ users. You will also have good documentation skills and experience in user support and change management.
Experience in IT best practice operational methodologies and property experience are advantageous. Qualifications in application administration, triage, and technical low-code/no-code applications are essential. Experience with one or more of CRM, Estate Master, Smartsheet, and DLP is preferred.
Culture and BenefitsIn return for your expertise, we offer a competitive package, flexibility, extensive training and development, career progression, and generous reward and recognition programs. You will also enjoy working within an organization that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
