Long Tail Case Manager for Workers' Compensation

3 weeks ago

Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

About the Role:

This position as a Long Tail Case Manager is responsible for managing claims beyond 78 weeks in workers' compensation. The successful candidate will be focused on ensuring ongoing support and reviewing the entitlements of injured workers.

Key Responsibilities:

The primary responsibilities of this role include

  • Entitlement Determination: Reviewing whether injured workers are still entitled to weekly payments and ongoing medical expenses, assessing medical reports, rehabilitation progress, and vocational assessments to determine capacity to return to work;
  • Communication and Customer Service: Providing clear, empathetic communication with injured workers, employers, and healthcare providers to build trust and ensure all parties are informed about claim status, treatment plans, and return to work expectations;
  • Coordination of Medical Treatment: Working closely with healthcare providers to ensure injured workers receive appropriate medical treatment, approving treatment plans, scheduling appointments, and monitoring progress to facilitate recovery;
  • Payment Processing: Timely processing of payments for medical treatment, disability benefits, and other expenses related to the claim, demonstrating professionalism and support to injured workers during their recovery;
  • Case Conferences and Reviews: Participating in case conferences with stakeholders to evaluate progress and make informed decisions about the claim;
  • Documentation and Compliance: Maintaining accurate records of all interactions, decisions, and progress related to each claim, ensuring compliance with regulatory requirements and company policies.

Required Skills and Qualifications:

To succeed in this role, you will require

  • Strong analytical and reasoning skills;
  • Able to plan and organize work effectively to manage timeframes and priorities;
  • Experience working concurrently across multiple technology platforms;
  • High level of organizational skills and attention to detail;
  • Excellent written and interpersonal communication skills;
  • Able to work effectively within a team in an office-based environment;
  • Exceptional customer service skills with a focus on delivering high-quality outcomes;
  • Sensitivity to issues related to people with medical, cultural, and social needs;
  • Australian Citizenship or Permanent Residency.

About DXC Technology:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

Your Working Environment:

We offer flexible working arrangements tailored to our people's needs, spread across multiple geographies, delivering a broad range of customer projects. You'll never feel alone and will always be supported by our diverse range of employee interest and social support groups.

Our Culture and Benefits:

We're committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging, and corporate citizenship, offering competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees.

Estimated Salary: $80,000 - $120,000 per annum, depending on experience.

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