IT Support Specialist

3 weeks ago


North Melbourne, Victoria, Australia The Just Group Full time
About The Just Group

We are a leading retailer with a strong focus on customer satisfaction and employee satisfaction. Our company culture values teamwork, integrity, and innovation.

About The Role

We are seeking a highly motivated and organized IT Support Specialist to join our Service Desk Team. The successful candidate will provide technical support to our Support Office and retail store teams.

Responsibilities

  • Provide technical assistance to employees and customers via phone, email, and in-person
  • Troubleshoot technical issues with scanners, POS systems, and other hardware
  • Escalate complex issues to the Service Desk Manager and other support teams
  • Communicate effectively with customers and stakeholders to resolve issues in a timely manner
  • Work collaboratively with the Senior Service Desk Specialists and wider IT team to resolve technical issues

Requirements

  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Strong technical skills, with experience in troubleshooting hardware and software issues
  • High school diploma or equivalent required, tertiary studies in IT an advantage

What We Offer

  • Generous discounts across all our brands
  • Central office location with access to Fawkner Park
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment

  • IT Support Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. As a Helpdesk Engineer, you will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsOffering excellent customer...

  • IT Support Specialist

    1 month ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT Support Specialist to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level support...

  • IT Support Specialist

    1 month ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. The successful candidate will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsProviding excellent customer...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    At Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is seeking an experienced IT Helpdesk Support to work on a part-time basis, providing level 1 support to users both on and off-site. This role involves working with a small team of IT specialists and requires excellent customer service skills.The ideal candidate will have a detailed knowledge of ticketing systems, Windows 10 Operating Systems,...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is working with a leading organization to find an experienced IT ServiceDesk Engineer to join a dynamic team.The successful candidate will provide Level 1 support to users over the phone and work closely with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging...

  • IT Support Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT seeks a highly skilled and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will play a vital role in providing technical assistance to internal users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.**Job Overview:**This is a full-time position that...

  • IT Support Specialist

    2 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Exciting Opportunity for an Experienced IT Support ProfessionalMilestone IT is a leading provider of innovative technology solutions, and we are currently working with a brilliant organization to find an experienced IT Support Specialist to join their team.The successful candidate will be responsible for providing Level 1 support to users over the phone,...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Company OverviewMilestone IT is a leading organization in the Information & Communication Technology sector, providing top-notch services to its clients. We are currently working with an exciting opportunity for an experienced IT ServiceDesk Engineer to join our team of experts.SalaryWe offer a competitive salary range of $60,000 - $80,000 per year,...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a prominent organization in Perth on an exciting opportunity for an experienced IT Helpdesk Support Engineer to join their skilled IT team.The successful candidate will be responsible for providing Level 1 technical support to users via phone, collaborating closely with a small group of IT specialists to deliver...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    About the RoleMilestone IT is currently working with a prestigious organization located in Perth, offering an exciting opportunity for an experienced IT Helpdesk Support Engineer to join their team.Job DescriptionAs a Technical Support Engineer, you will be responsible for providing Level 1 support to users over the phone, working collaboratively with a...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is a leading provider of Information & Communication Technology solutions, with a strong focus on delivering exceptional support to our clients.We are currently seeking an experienced IT Helpdesk Support Engineer to join our team in Perth. As a key member of our Help Desk & IT Support division, you will play a critical role in providing Level 1...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently seeking a skilled Technical Support Specialist to join our team on a part-time basis. The ideal candidate will work on Saturdays and Sundays for an afternoon shift, providing Level 1 support to users both on and off-site.The role requires the ability to work independently and productively within a small team environment. You will be...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Job Opportunity at Milestone ITWe are currently working with a brilliant organisation that has an exciting opportunity for an experienced Technical Support Specialist - Level 1 to join their great team.This role involves providing Level 1 support to users both on and off-site as part of a small team of IT specialists.Key Responsibilities:Gathering...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join our team in Perth.As a member of our small team of IT specialists, you will provide Level 1 support to users over the phone, utilizing your technical expertise and excellent communication skills.Key Responsibilities:Deliver high-quality IT support via phoneProvide first-level support...


  • Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is a leading provider of innovative IT solutions, and we're seeking a skilled IT Support Specialist to join our team at one of our prestigious clients.Key Responsibilities:Resolve complex IT issues escalated from the service desk with precision and expertiseTroubleshoot hardware and software problems to ensure seamless system...


  • North Melbourne, Victoria, Australia Clicks IT Recruitment Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Clicks IT Recruitment.The successful candidate will be responsible for providing technical support and configuration of client applications, with a focus on finance and HR applications.Key Responsibilities:Level 2 and 3 incident and problem resolutionSystem, module,...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking an experienced Digital Project Support Specialist to assist our project managers in the planning, coordination, and execution of projects.ResponsibilitiesSupport project managers in developing project plans, schedules, and budgets.Coordinate logistics, arrange meetings, and facilitate communication among team members.Develop and maintain...