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Frontline Ambassador

2 months ago

West Pymble, New South Wales, Australia YMCA NSW Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at YMCA NSW. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to our members and guests.

Key Responsibilities
  • Provide first-class service to all members and guests, ensuring a positive and welcoming experience.
  • Act as the first point of contact for customers, responding to enquiries and resolving issues in a timely and professional manner.
  • Perform general administration tasks, including data entry and record-keeping.
  • Work collaboratively with other departments to ensure seamless service delivery.
  • Build strong relationships with our members and guests, providing personalized support and guidance.
About You

We are looking for a self-motivated and passionate individual who is committed to delivering exceptional customer service. You will have:

  • Excellent communication and interpersonal skills.
  • A strong customer service focus, with a passion for delivering exceptional experiences.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Previous experience in a customer-facing role, preferably in a community or recreation setting.
What We Offer

As a Customer Service Officer with YMCA NSW, you will have the opportunity to work in a dynamic and supportive team environment. You will receive:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A fun and inclusive work environment, with a focus on teamwork and collaboration.
  • Flexible working hours, with a range of shifts available.