Service Operations Manager

2 weeks ago


Adelaide, South Australia Cavpower Cat Full time

Cavpower Pty Ltd, the Caterpillar dealer for South Australia and Western NSW, has been providing equipment and product support services to various industries for over five decades.

We pride ourselves on delivering exceptional customer service and supporting our customers' growth.

The following are key aspects of this role:

  • Attending to customer inquiries, determining the scope of work, and providing upfront estimates;
  • Establishing timelines for required services or repairs, keeping customers informed of costs, status, and any changes;
  • Scheduling work to maximize labor resources, managing work orders, and assisting with part ordering;
  • Ensuring compliance with SHEQ requirements and providing technical assistance as needed;

To be successful in this position, you will need:

  • Leadership qualifications or experience leading a small team;
  • Effective communication skills, both written and verbal;
  • Sound influencing and negotiating skills;
  • Able to develop and maintain strong client relationships;
  • Accurate with a high attention to detail;
  • Mechanical trade or aptitude;
  • Current driver's license;
  • Familiarity with CAT and dealer systems is an advantage.

This role offers an excellent remuneration package and training opportunities. With outstanding performance, career progression into more senior roles and broader career opportunities may be available.

We are a growing organization committed to excellence and customer satisfaction.



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