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Workshop Service Supervisor
2 months ago
We are seeking an experienced Workshop Service Supervisor to join our team at Bosch Rexroth in Brisbane, QLD. As a key member of our service department, you will play a crucial role in planning, coordinating, and controlling the activities of the internal Service team to maintain Customer Satisfaction and meet organisational and operational targets.
Key Responsibilities:- Continuously strive to achieve operational targets set by the organisation.
- Ensure quality objectives are met, including lead-time, NCR, customer feedback, quality action list, calibration, testing and tagging, certification, tool listings, etc.
- Ensure all relevant licenses, tickets, and inductions are current and up-to-date.
- Supervise employees, contractors, and visitors as required from a Health, Safety, and Environment (HSE) and Quality perspective.
- Coordinate internal Service jobs and release and coordinate Service production orders.
- Provide technical support to Sales Engineers and Technicians.
- Maintain and supervise upgrades of the test rig.
- Train, guide, and support junior staff (apprentice and trades assistants) to improve capacity within the team.
- Australian Permanent Resident or Australian Citizen.
- Mechanical Trade certificate with a minimum of 5 years post-trade experience.
- Proven experience managing a team (Team Leader/Supervisor/Leading Hand).
- Able to demonstrate a high-level technical knowledge of major hydraulic components.
- Previous experience in hydraulic component repair.
- Excellent communication, interpersonal, and organisational skills.
- Effective teamwork skills and attention to detail.
- A permanent position with paid overtime.
- Employee Assistance Program.
- Social Club, events, and team building.
- Staff discounts on Bosch and affiliated-brand products.
- Strong company culture and values.
- Access to opportunities within a globally recognised OEM company.
