Customer Experience Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeGuest Full time $80,000 - $110,000
Job Title

A Guest Relations Manager plays a pivotal role in delivering exceptional guest experiences. This leadership position requires a passion for customer service, drive to excel, and commitment to ensuring every guest feels valued and cared for.

Key Responsibilities:

  • Lead a team of Guest Service Agents to foster a culture of excellence and encourage them to meet brand standards and exceed guest expectations.
  • Oversee daily Front Office Operations, including check-in, check-out, and related services with efficiency and precision.
  • Respond promptly and professionally to guest requests, inquiries, and complaints, using effective communication skills to resolve issues.
  • Maximise sales revenues through up-selling and marketing programs within the department, driving revenue growth.
  • Stay up-to-date with hotel products, services, policies, and emergency procedures to ensure seamless execution.

Required Skills and Qualifications:

  • Minimum 2 years of Front Office supervisory experience in the hospitality sector.
  • Fluent English language skills to communicate effectively with guests and team members.
  • Excellent leadership, interpersonal, training, and development skills to motivate and empower team members.
  • Possess a genuine passion for delivering exceptional guest experiences.
  • Proficient in computer systems and able to resolve problems and conflicts efficiently.

Benefits and Growth Opportunities:

Hilton is dedicated to providing comprehensive training and support for its Team Members, offering access to Hilton University training, over 3000 learning programs, and extensive career development opportunities.

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