Case Manager

6 days ago


Melbourne, Victoria, Australia Mufg Full time

Overview:

MUFG Pension & Market Services seeks a dedicated Case Manager to provide exceptional service to insurers and the client Trustee. This role involves managing death, terminal illness, income protection, permanent incapacity, and total and permanent disablement claims with professionalism and empathy.

The ideal candidate will balance member needs with operational limits, treating each claim as unique and ensuring members receive accurate and timely information.

Key Responsibilities:

  • Manage multiple tasks and competing priorities
  • Take ownership of claims and ensure regular follow-up and communication
  • Create a positive experience by establishing rapport with members
  • Embrace change to provide superior customer service
  • Build effective relationships with team and key contacts

Requirements:

  • Group insurance knowledge and analytical skills
  • Microsoft Office proficiency
  • Minimum 1 year case management experience in group life claims or equivalent
  • Customer service and communication skills
  • Ability to self-manage and handle multiple tasks


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