Operations Consultant

1 month ago


Docklands, Victoria, Australia Medibank Private Limited Full time

About Medibank Private Limited

We're a leading health insurance provider in Australia, dedicated to creating the best health and wellbeing for all Australians.

The Role

We're seeking an experienced Operations Consultant to join our Claims team. As an Operations Consultant, you'll be responsible for processing, editing, auditing, and reassessing claims for Medibank members. You'll ensure that claims are processed accurately and in a timely fashion, providing an exceptional experience for our members and providers.

Key Responsibilities

  • Process claims efficiently and accurately.
  • Communicate with customers and providers to ensure accurate claim processing.
  • Identify and report process improvements to the Operations Team Leader.
  • Meet quality metrics for claim processing and adherence to set timelines.
  • Escalate inquiries and provide solutions to customers and providers.
  • Collaborate with the team to achieve business Key Performance Indicators.

About You

  • Proven experience in a similar role in a customer service or high-volume processing environment.
  • High attention to detail and analytical skills.
  • Ability to build strong relationships with stakeholders.
  • Proficiency in MS Excel and other related applications.
  • Desirable: knowledge of health, finance, or insurance.

What We Offer

We offer a dynamic and inclusive work environment, flexible working arrangements, and opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and making a difference in the lives of Australians, we'd love to hear from you.


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