Customer Experience Manager

4 days ago

Westbrook, Australia beBeeCustomer Full time $63,000 - $77,000
About This Role

As a Reception Manager, you will be responsible for delivering an exceptional customer experience and supporting the overall operations of our business centres. You will oversee daily centre activities, contribute to growth and success, and help customers enhance their productivity through flexible working.

Key Responsibilities

As a Reception Manager, you will own customer experience and operations in your assigned centre. You will be the primary point of contact and an integral part of delivering a best-in-class customer experience. Your key responsibilities will include:

  • Building effective relationships with new and existing customers
  • Working collaboratively with colleagues to provide our community with everything they need
  • Crafting exceptional experiences at every interaction
  • Owning and caring for your assigned centre, ensuring it remains a professional and inspiring work environment
  • Driving profitability through sales or additional services and ancillary income
  • Training, managing, and mentoring community teams to achieve their full potential
Essential Skills and Qualities

We are looking for someone who embodies the following traits:

Effortless Enthusiasm: A positive and inspiring attitude that brings energy to everything you do.

Resilience: The ability to adapt to fast-changing situations and thrive in a challenging environment.

Approachability and Influence: Strong relationship-building skills to deliver on customer needs.

Pride and Diligence: Attention to detail and a commitment to high standards that drive results.

Self-Motivation: The drive to take initiative, solve problems, and deliver exceptional outcomes.

People Focus: Understanding and delivering what your team needs to succeed.

Benefits
  • Competitive rewards package that inspires a five-star service
  • Fantastic work environment with local, national, and global clients
  • Flexible schedule to maintain a healthy work-life balance
  • Structured training and development programs to nurture your ambition
  • Opportunities for career growth and increased responsibility
Your Next Step

If you're up for the challenge, we encourage you to apply now and take the first step towards an exciting new opportunity.

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