Software Professional

1 week ago

Perth, Western Australia beBeeSoftware Full time $90,000 - $130,000
Job Title: Software Technical Support Specialist

This role is designed for a skilled technical professional who will be responsible for providing technical support and troubleshooting software issues for customers.

  • Owning, investigating, and resolving complex software issues.
  • Providing work-arounds for customers.
  • Accurate and timely documentation of activities and findings in case management systems.
  • Contribution to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform for the team.
  • Collaboration with colleagues in other support centers and departments.
  • Focusing on customer experience, contributing to successful interactions. Managing customer experience through regular and empathetic communication with customers while keeping the focus on technical resolutions.
  • Learning every day and actively contributing to the team and customers.

About You:

  • To be successful in this role, you should have the following qualifications:
  • 2-4 years of experience in application support within a top business supporting mainstream software applications and a variety of customers.
  • Proficiency in working with and understanding software architecture, software unit testing, and other aspects of the software development lifecycle.
  • Tertiary qualification in engineering or computer science.
  • Working knowledge of software and automation hardware communications and setup.

Required Skills and Qualifications:

  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous.
  • Ability to demonstrate an understanding of Windows operating system, networking concepts, and security.
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software.
  • Working knowledge and understanding or experience with integrating hardware and software.

Benefits

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our customers. You will have the chance to develop your skills and expertise in software technical support and work with a talented team of professionals.

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