
Service Excellence Ambassador
1 week ago
We are seeking a highly skilled Guest Service Representative to provide exceptional service to our guests.
Key Responsibilities:
- Support the Guest Services team with general operational tasks such as room assignments and guest inquiries
- Be an expert on the hotel and local area to exceed guest expectations and provide recommendations
- Handle general enquiries and provide a friendly, genuine service with each guest experience while ensuring accurate billing and resolving any issues promptly
- Assist with verifying and adjusting billing for guests while following up with guest questions and requests
- Build and strengthen relationships with existing and new guests to enable future bookings and foster loyalty
Requirements:
- Experience with property management systems or similar software
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiasm for career growth and development
- Self-motivation, drive, and energy in a fast-paced environment
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