Table Game Service Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $126,000

Job Overview:

The Casino Table Games Supervisor role entails providing exceptional service to both internal and external customers while monitoring and controlling an area of the pit consisting of one or more games. The supervisor ensures the delivery of customer service standards while maintaining the integrity of the games.

About This Opportunity:

This position offers a chance to work in a fast-paced environment, resolving customer-related problems and creating a safe, professional, friendly, and productive workspace. The supervisor will support the organization's culture and team philosophy throughout the property.

  • Provide superior customer service resulting in maximum guest enjoyment and return play
  • Maintain knowledge of all policies and procedures related to specific table games
  • Create a secure and engaging work environment
  • Support organizational culture and team philosophy
  • Promote positive public relations and create an enjoyable atmosphere for customers
  • Ambitiously resolve customer-related problems
  • Ensure protection of customers' rewards and credit lines
  • Comply with departmental and organizational policies, including business ethics guidelines and regulatory requirements
  • Maintain confidentiality of proprietary information
  • Create an exciting and entertaining work environment

Requirements:

  • Five years of experience in table games required
  • Two years in a Dual-Rated management level capacity or above preferred
  • Knowledgeable in primary and secondary casino games

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