Linen Retail Store Team Lead

3 weeks ago


Canberra, ACT, Australia Pillow Talk Full time

We are a well-established home décor and linen retailer with 70 stores across Australia.

About the Role

As a Team Leader at Pillow Talk, you'll support the store leadership team by leading from the front, inspiring your peers, and creating value in every customer interaction. You will be responsible for supporting the smooth and efficient operation of the store, handling customer queries and concerns, and driving the team to reach key performance indicators (KPIs).

The role involves receiving and organising the store's inventory, maintaining the store's visual appeal, and tracking sales and KPI progress. You will capitalise on every opportunity to bring comfort and style to life in every customer interaction.

Key Responsibilities:
  • Supporting the store leadership team to ensure smooth and efficient store operations
  • Handling customer queries and concerns in a professional and timely manner
  • Driving the team to meet or exceed KPIs and budget targets
  • Receiving and organising inventory to maintain an attractive store display
  • Tracking sales and KPI progress to inform business decisions
Requirements:
  • Experience in a customer-centric retail environment as a Team Leader, Supervisor, or 3IC, with proven exposure to customer service and supervising a team
  • Passion for providing great customer service and championing best practices in stock, service, safety, operational procedures, and visual merchandising
  • Ability to support the Store Manager and Assistant Store Manager, stepping up when needed, and showing commitment to every customer and improving their in-store experience
  • Highly personable, confident, and consultative selling experience with a proven ability to find the right products for customers and instil confidence
Benefits:
  • $57,800 plus superannuation and generous monthly performance incentives (circa $2.5k per annum)
  • 60% store discount after qualifying period - Terms and Conditions apply
  • Free onsite parking
  • 100% Australian-owned and operated company
  • One of the largest linen and homewares specialists in the country
  • Opportunities for further learning and career growth
  • Warm, friendly and supportive work environment
  • Passionate and knowledgeable team


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