Microsoft 365 Senior Director

1 week ago

Adelaide, South Australia beBeeLeadership Full time $140,000 - $165,000
Microsoft 365 Team Leader

Job Description:

This is an exciting opportunity to lead a high-performing Microsoft 365 team in a fast-paced and dynamic environment. As the Team Leader, you will play a key role in directing our Microsoft 365 teams and managing day-to-day operational activities.

As a leader of one of our teams, you will be responsible for providing technical mentoring and guidance to less experienced members of our team, performing scheduling, estimating, and resource planning to meet customer needs.

You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services. You will be responsible for providing guidance, advisory, and project delivery to customers using best practice and modern technology approaches.

Key Responsibilities:

  • Estimating, scheduling, and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
  • Managing performance and culture of a high-performance team.
  • Managing team workload and priorities to achieve SLAs.
  • Managing customer expectations by overseeing the support model.
  • Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties.
  • Developing effective working relationships with other Datacom employees to ensure the best company outcome.
  • Generate, share relevant knowledge, experience, and ideas with team members with the aim of building team competence.
  • Determining how to use resources to meet service level agreements and support objectives.
  • Remedying complex problems and provide technical consultation in line with the established support model.
  • Planning systems capabilities and resources to fulfill user requirements.
  • Mentoring other engineers in the team to uplift skills.

Required Skills and Qualifications:

Extensive experience in the IT industry, with a strong background in Microsoft 365 technologies. Proven leadership experience in a Microsoft 365-focused role, with the ability to guide and mentor technical teams.

Deep technical knowledge across one or more Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Teams Voice, and Entra ID.

Demonstrated ability to manage and deliver enterprise-level M365 solutions, ensuring alignment with customer needs and best practices.

Strong stakeholder engagement skills, with a focus on building trusted relationships and driving continuous service improvement.

Why Choose This Role?

This is an exceptional opportunity to lead a high-performing Microsoft 365 team in a dynamic and fast-paced environment. As a Team Leader, you will have the chance to develop your leadership skills, work with a talented team, and make a significant impact on our customers.

Join us and take the first step towards a rewarding career in leading a Microsoft 365 team.

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