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Assistant Manager

2 months ago

Brisbane, Queensland, Australia AccorHotel Full time

Job Summary

We are seeking a highly skilled and experienced Assistant Manager - Front Office to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for assisting with the management of all operational departments, including roster management, costings, and forecasting.

Key Responsibilities

  • Assist with the management of all operational departments as required.
  • Manage roster, costings, and forecasting to ensure efficient operations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Oversee the professional development of Guest Service Agents and Porters to ensure strong succession planning.
  • Involve in and manage setting KPIs for Front Office and guest satisfaction.
  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
  • Assist in all areas of the hotel to eliminate potential issues, including Food & Beverage operations.
  • Immediately attend to guest requests, and lead by example to other members of the team by being proactive and resourceful.
  • Responsibility for the health and safety of all patrons, guests, and staff members.
  • Oversee the whole guest experience from Reservation through to departure.

Requirements

  • Proven experience in a similar role, with a strong background in hospitality operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with all levels of staff and management.
  • Ability to manage multiple tasks and priorities, with a strong attention to detail and organizational skills.
  • Experience with Opera, Microsoft Word, and Outlook, with a strong understanding of hotel operations software.
  • Senior First Aid Certificate and an open manual driver's license.
  • Availability to work varied shifts, including weekends, overnight, and public holidays.

What We Offer

  • Career development opportunities, with a focus on professional growth and advancement.
  • A fun and rewarding work environment, with a strong sense of teamwork and camaraderie.
  • Hotel discounts worldwide, with access to exclusive benefits and perks.
  • A supportive and collaborative work environment, with a focus on diversity and inclusion.