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Workshop Operations Manager
2 months ago
We are seeking a highly skilled and enthusiastic Workshop Controller to join our team at Velocity Truck Centres Australia. As a key member of our workshop team, you will be responsible for providing mechanical support to our technicians and ensuring the smooth operation of the workshop.
Key Responsibilities- Supervise and coach technicians and apprentices to ensure they have the skills and knowledge to perform their duties effectively.
- Focus on delivering exceptional customer service and satisfaction by ensuring that all work is completed to a high standard and on time.
- Oversee the daily operations of the workshop, including scheduling and allocating work to technicians.
- Maintain accurate records of all work carried out, including job cards and invoices.
- Monitor the progress of each job, ensuring that it is completed on time and within budget.
- Liaise with service advisors to keep customers informed about the status of their vehicles.
- Develop and implement strategies to enhance productivity and profitability.
- Ensure all warranty guidelines are followed.
- A competitive salary aligned with your skills and experience.
- Continuous training and development, including in-house and manufacturer training.
- Opportunities to work with globally renowned brands such as Mercedes-Benz, Freightliner, and Fuso.
- Long-term employment with opportunities for career growth and advancement.
- Ongoing mentoring and guidance from industry leaders and subject matter experts.
- Well-equipped, modern workshops with diagnostic tools.
- A strong commitment to safety for all employees.
- Generous workplace benefits, including discounts on health insurance, financial services, and novated lease options.
- Access to our Employee Assistance Program, coupled with an ongoing commitment to your health and wellbeing.
- A qualification in heavy or light vehicle mechanics.
- Experience leading and coaching technicians.
- Ability to work independently and collaboratively in a team environment.
- An understanding of safe work practices and confidence to promote a strong safety culture.
- A valid driver's license.
- Experience with European, American, or Japanese truck brands is not essential but will be highly regarded.
