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Remote Software Support Engineer

3 weeks ago

Sydney, New South Wales, Australia beBeeImaging Full time $100,000 - $150,000
Job Opportunity: Technical Support Specialist

This role presents a unique chance to contribute to the development of cardiovascular healthcare technology. As a key member of our global team, you will provide technical software support for our growing product portfolio.

The ideal candidate will possess outstanding leadership skills, with excellent communication and problem-solving abilities. A solid understanding of Windows desktops, Mac desktops, and Windows Servers is essential, as well as experience with LAN and WAN networking, switching, routing, and medical industry software and hardware.

Responsibilities include maintaining in-depth knowledge of our product suite and the field of cardiovascular imaging, providing remote technical support, analyzing and prioritizing customer issues, and documenting all customer feedback and issues through our ticketing system.