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Disability Program Manager

1 month ago

Bendigo, Victoria, Australia Hearth Support Services Full time

Hearth Support Services is a rapidly growing NDIS Registered Service Provider committed to delivering exceptional care and support to individuals with disabilities.

As a central figure in our team, you will be responsible for fostering strong relationships between participants, their family members, and support workers.

About the role:

The Disability Program Manager plays a vital role in ensuring that participants have a clear point of contact and are provided with responsive, person-centered care that enables them to progress toward their goals.

We offer a unique opportunity to work in a dynamic and supportive environment where you can make a real difference in people's lives.

Responsibilities will include:

  • Creating and continuously developing relationships between participants and their team of Hearth Support Workers
  • Assessing participant needs, and developing Hearth's support program
  • Maintaining relationships with support coordinators, house supervisors, and other relevant external stakeholders
  • Lead the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their goals
  • Reporting on the progress of clients, as it relates to the support provided by Hearth, and preparing submissions for NDIS plan reviews as required
  • Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
  • Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan
  • Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

Requirements:

  • Proven experience working in the disability sector, preferably in a supervisory or managerial role
  • A Professional level of administrative and business communication skills, including case noting and report writing
  • Excellent time management and organisational skills
  • Proven client centred approach with the ability to advocate for Participants and an understanding of complex disability and trauma
  • Own car and driver's license
  • Strong interpersonal skills and high levels of resilience
  • Understanding of the NDIS
  • Working knowledge of Microsoft office suite and employee rostering systems

The successful candidate will receive a competitive salary of $80,000 - $90,000 per annum, depending on experience, and enjoy a range of benefits including flexible working hours, travel compensation, work laptop, and mobile phone provided.

Salary: $85,000 per annum