
Effective Leader for Customer Support Operations
5 days ago
This position requires a strong leader to manage and build a successful support team.
The ideal candidate will have 7+ years of experience in leading and building high-performing teams focused on delivering exceptional customer experiences at scale.
The selected individual will be responsible for all aspects of technical support, including:
- Resolving complex customer issues through effective technical expertise and coaching
- Driving initiatives to improve customer satisfaction by managing and solving escalations
- Developing a high-functioning support operations team that delivers outstanding customer experiences
The candidate will also be accountable for support performance metrics, reporting, and execution against team goals and objectives.
Key responsibilities include recruiting top talent, developing the existing support team, and strategic capacity planning.
The ideal candidate will have strong process development skills, program management experience, and the ability to drive positive outcomes for customers.
Proficiency in Linux is required, with desirable experience in Salesforce, JIRA, Knowledge Management, and self-service tools.
-
Effective Operations Leader
3 days ago
Sydney, New South Wales, Australia beBeeOperational Full time $70,000 - $120,000Operations Manager Job Description">Key Responsibilities">">Main responsibility is to oversee daily operations, ensuring stability, efficiency, and swift issue resolution">Lead daily team check-ins and facilitate weekly meetings across departments">Align teams around customer and operational goals while maintaining a calm work environment">Evaluate and...
-
Effective Store Operations Leader
1 week ago
Sydney, New South Wales, Australia beBeeDeputy Full time $90,000 - $120,000**Dynamic Store Leader Wanted!**LSKD is a renowned Australian sportswear brand that embodies functional style and street aesthetic. We thrive in an environment where community values are paramount.As a skilled Deputy Coach, you will be responsible for driving key strategic results and fostering a positive store culture through effective team development and...
-
Customer Service Executive
1 week ago
Sydney, New South Wales, Australia Specialty - Operations Support Full time**About Us**:Shorty's Liquor is the corporate destination for beverages and gifting in Australia.It is not just what we do; it's how we have passionately done it for almost 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia's largest and most respected...
-
Customer Service Specialist
1 week ago
Sydney, New South Wales, Australia Specialty - Operations Support Full time**About Us**Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.United behind a common purpose of 'Creating a more sociable future together',...
-
Customer Experience Leader At El Jannah
3 days ago
Sydney, New South Wales, Australia Pg Operations Pty Ltd Full time**Overview**:As a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and...
-
Team Leader, Operations
1 week ago
Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time**Team Leader, Operations (P&C Contact Centre)**- DCS Clerk Grade 7/8 ($101,947 to $112,849 plus superannuation)- Permanent, full-time opportunityDo you have a passion for people and a desire to lead a collaborative team in a dynamic HR environment? If so, then this is the opportunity for YOU**About the Opportunity**:An exciting opportunity has become...
-
Effective Warehouse Operations Leader
1 week ago
Sydney, New South Wales, Australia beBeeWarehouse Full time $72,000 - $95,000Warehouse Operations ManagerOur company is a thriving enterprise with an impressive reputation for delivering high-quality products and excellent customer service.The Warehouse Operations Manager is responsible for overseeing daily operations in the warehouse, ensuring alignment with safety protocols and quality standards. This involves managing a team of...
-
Effective Operational Leader
6 days ago
Sydney, New South Wales, Australia beBeeCommercial Full time $88,737 - $115,160Job Title:Operations ManagerJob Overview:We are seeking a commercially focused Operations Manager to oversee the day-to-day activities of our expanding services, ensuring effective delivery and operational efficiency while fostering a positive and collaborative culture.Key Responsibilities:Leadership & supervisionStaff development & wellbeingOperational...
-
Team Leader
1 week ago
Sydney, New South Wales, Australia Operations Full time**About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic...
-
Team Leader
3 days ago
Sydney, New South Wales, Australia Operations Full time**About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic...