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Desktop Support Specialist

2 months ago


Geelong, Victoria, Australia CitiPower And Powercor Full time

Job Summary

CitiPower and Powercor is seeking a skilled Desktop Support Analyst to join our team in Geelong, VIC. As a Desktop Support Analyst, you will be responsible for providing technical support, troubleshooting desktop computers, and ensuring desktop support for our employees.

Key Responsibilities

  • Provide technical support and troubleshooting for desktop computers, printers, and other IT equipment
  • Ensure desktop support is provided to employees in a timely and efficient manner
  • Collaborate with internal stakeholders to resolve technical issues and improve IT services
  • Develop and maintain knowledge of IT systems, software, and hardware to provide expert support
  • Participate in on-call rotation to provide 24/7 support for critical IT issues

Requirements

  • Strong technical skills in Windows 10/11, O365, and printer support
  • Advanced knowledge of SCCM/Intune and infrastructure and networking concepts
  • Experience with IT support in a corporate environment
  • Excellent communication and customer service skills
  • Relevant certifications in IT or related field

Working Conditions

  • On-site presence required
  • Travel to other work locations/sites across Metropolitan and regional Victoria may be required
  • Valid Victorian driving licence is required