Beachside Duty Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeDuty Full time $60,000 - $80,000

About Our Organisation

We cater to modern business travellers by providing a hotel team that understands and supports them at every turn.

Crowne Plaza Sydney Coogee Beach is situated in a perfect central beachside location, boasting tranquil waters, historic ocean baths, and plenty of green spaces.

Your Day-to-Day Responsibilities

As a passionate Duty Manager, you'll lead our overnight Front Office operations, managing guest experience, team performance, and Hotel operations. Your focus will be on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results.

Your Key Responsibilities Include:

  • Conversing with Guests
    • Having authentic conversations with our guests to resolve their issues, queries, or concerns
  • Hotel Operations
    • Overseeing the Hotel operations in the absence of Senior Management
  • Emergency Situations
    • Being the first point of contact for any critical emergency situations
  • Team Leadership
    • Leading the team to deliver results that positively impact guest experience and overall Hotel performance
  • Team Development
    • Focusing on team development to ensure our team are continuously learning and broadening their skills

You'll Need

To excel in this role, you'll need:

  • A minimum 1 year experience in a Duty Manager role or similar Customer Service Management role
  • The right to work in Australia
  • A valid NSW RSA competency card
  • First aid and basic CPR certification
  • Hotel industry experience (preferred but not essential)
  • Positive energy, an eye for detail, and passion for delivering great guest experiences
  • Ability to have genuine connections with guests and colleagues
  • Ability to work in a fast-paced environment and prioritise workload
  • Strong attention to detail, written and verbal communication, and organisational skills
  • A collaborative approach to work

What We Offer

We offer a range of benefits to support your wellbeing and career growth:

  • Paid birthday leave
  • Enhanced parental leave
  • Flexible work options
  • Proactive health days
  • Lifelong development program
  • IHG career milestone celebrations
  • Transfer of entitlements as you move and grow with us

Come and Join Us

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