Advanced IT Support Professional

6 days ago

Brisbane, Queensland, Australia beBeeInfrastructure Full time $85,000 - $115,000
Key IT Infrastructure Role

We are seeking a motivated and experienced professional to join our IT Infrastructure team as a Workspace Platform Specialist.


About the Job
  • This role involves providing expert support and troubleshooting for Citrix Virtual Apps & Desktops (CVAD) environments, with a focus on virtualisation and centralised application delivery.
  • The successful candidate will assist with the operation and enhancement of Citrix infrastructure, including StoreFront, NetScaler, GSLB, and Citrix Cloud, in a hybrid setup.
  • Practical experience with Machine Creation Services (MCS), golden image lifecycle, and image management is essential.
  • The ideal candidate will provide end-user support with connection, application, and profile-related issues, including FSLogix and roaming profiles.
  • Contribution to infrastructure upgrades, including VDA rollouts, StoreFront updates, and profile enhancements, is also required.
  • Exposure to advanced Citrix features, such as Federated Authentication Service (FAS) and Azure AD SAML integration, is highly desirable.

Requirements
  • A strong background in desktop or helpdesk support, with a clear interest in moving into infrastructure and workspace platforms.
  • Knowledge of Windows Server, Active Directory, and basic networking is essential.
  • Experience with Citrix technologies, including MCS, image management, NetScaler, and Citrix Cloud, is highly beneficial.
  • Solid troubleshooting skills and customer focus are crucial for this role.
  • Eagerness to learn new technologies and take on bigger challenges in a collaborative team environment is vital.
  • Clear communication and a proactive approach to problem-solving are essential for success in this position.

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