Duty Manager Position

3 days ago


Perth, Western Australia AccorHotel Full time

Accor Hotel Job Description

**Job Summary**

We are seeking a highly motivated and experienced Duty Manager to join our team at Accor Hotel. As a key member of our Front Office department, you will play a vital role in ensuring the smooth operation of our hotel during your shift.

**Key Responsibilities**

* Supervise and support Front Office Team members to ensure exceptional guest service and satisfaction
* Lead by example in providing passionate, knowledgeable, and friendly service to all guests
* Effectively handle guest complaints and feedback in a professional manner
* Implement strategies to increase productivity and morale
* Promote the Accor Live Limitless Loyalty Program
* Work a flexible 7-day roster, including AM, PM, and night shifts as required

**Requirements**

* Previous experience in a similar role, preferably in a hotel Front Office environment
* C Class Manual Driver's Licence
* Approved Manager Licence and RSA
* Well-developed problem-solving and analytical skills
* Exceptional customer service skills and the ability to motivate team members
* Time management skills with the ability to multi-task
* Opera experience desirable

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for career growth and development
* Competitive salary and benefits package

**Accor Hotel's Commitment to Diversity & Inclusion**

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.



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