Strategic Business Transformation Manager

5 days ago


Sydney, New South Wales, Australia Westpac Group Full time

We are seeking a highly skilled Strategic Business Transformation Manager to lead and manage project activities across Customer Solutions teams at Westpac Group.

As a key member of our team, you will develop, scope, and implement initiatives that deliver value to our internal and external stakeholders.

Key Responsibilities:
  • Analyse and evaluate business strategy and performance to provide insights and recommendations for improvement.
  • Review operational processes and develop solutions that meet customer needs while containing costs.
  • Drive efficiencies through process engineering, digitization, and automation to deliver operational expenditure savings.
  • Leverage existing pathways and develop new ones for implementing new functionality, ensuring full value is derived from investments.
  • Develop insights from data to unlock opportunities for self-service and improve the overall customer experience.

You will be responsible for building an engagement model with key stakeholders in Group, acting as a link between wider Group and CS teams. You will also proactively engage with stakeholder groups across Customer Solutions teams on functional capabilities and potential applications within their businesses.

What's in it for you?

This role offers a competitive salary of around $180,000 per annum, depending on your experience. As a valued member of our team, you'll have access to a range of employee benefits, including flexible working arrangements, career development opportunities, and a supportive culture that values diversity and inclusion.

To be successful in this role, you must be an experienced Business Analyst or Project Manager with demonstrable project uplift experience in telephony vendors and/or call centre environments. You should maintain superior analytical skills and be able to effectively determine current and future business requirements.

Additionally, you should have strong customer service orientation, ability to liaise with staff at all levels, and possess excellent communication, problem-solving, influencing, and negotiation skills.



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