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Assistant Manager

2 months ago

Cairns Regional, Australia Endeavour Group Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at the Balaclava Hotel. As a key member of our leadership team, you will be responsible for driving business growth, developing and training a high-performing team, and delivering exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Development: Motivate and inspire a large, multi-skilled team to achieve business objectives and deliver exceptional guest experiences.
  • Operational Management: Manage the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, recruiting and rostering team members, and providing exceptional guest service.
  • Business Development: Develop and implement initiatives to drive business growth, improve sales, and increase customer satisfaction.
  • Customer Service: Provide exceptional customer service, ensuring that guests have a memorable and enjoyable experience.
Requirements
  • Leadership Experience: Proven leadership experience in a hospitality or retail environment, with a strong track record of developing and training high-performing teams.
  • Operational Skills: Strong operational skills, with experience in managing day-to-day operations, including opening and closing procedures, back-of-house administration, and recruiting and rostering team members.
  • Business Acumen: Strong business acumen, with experience in developing and implementing business initiatives to drive growth and improve sales.
  • Customer Service: Excellent customer service skills, with a strong focus on delivering exceptional guest experiences.
  • Qualifications: Current industry RSA, RSG, RMLV, and Approved Manager qualifications.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including exclusive discounts and benefits.
  • Career Development Opportunities: Opportunities for career development and growth within the Endeavour Group network.
  • Supportive Team Culture: A supportive team culture that values collaboration, innovation, and customer satisfaction.