Facilities Management Operations Lead

4 days ago


Preston, Victoria, Australia Programmed Full time
About the Opportunity

We are seeking an experienced Facilities Management Operations Lead to oversee the delivery of facility management services across two key contracts servicing both private and public sector clients.

This permanent, full-time role is based in Hamilton (NZ) and focuses on providing strategic and operational leadership while fostering strong engagement with key stakeholders.

As Facilities Management Operations Lead, you will play a pivotal role in driving operational excellence, cultivating a high-performing team culture, and delivering essential services to our clients and communities.

Some of the key benefits for the position and employment at Programmed include:

  • An attractive salary package estimated at NZD $120,000 - $150,000 per annum.
  • A comprehensive benefits program with retail and other discounts, such as corporate health insurance.
  • Paid parental leave and an Employee Assistance Program (EAP) that incorporates a tailored well-being program.
  • Long-term career potential and development opportunities.

Job Description

The successful candidate will be responsible for overseeing the delivery of facilities maintenance services across two key contracts, ensuring high-quality outcomes.

You will lead and manage a team, fostering a positive and high-performing culture, and build and maintain strong client relationships, ensuring compliance and satisfaction.

The role also involves managing the financial performance of contracts, including P&L accountability and budget oversight.

Additionally, you will ensure compliance with all HSEQ standards and promote a strong safety culture.

You will monitor and achieve KPIs across service delivery, operations, and financial metrics.

Identify opportunities for process improvements, cost efficiencies, and continuous improvement.

Oversee planning and execution of reactive repairs, scheduled maintenance, and minor capital works.

Required Skills and Qualifications

The ideal candidate will bring:

  • Experience managing P&L budgets.
  • Highly developed communication and robust stakeholder engagement skills.
  • A proactive approach to relationship management.
  • Intermediate to advanced skills in MS Office Suite (Word, Excel, Outlook & PowerPoint).
  • Work Safety Management system experience preferred; Noggin, highly desirable.
  • Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality.
About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors, including education, health, infrastructure, manufacturing, transport, and mining in Australia and New Zealand.

Our Facility Management business unit partners with valued clients to deliver a comprehensive range of facilities management services from small repair work to managing large-scale facilities and infrastructure networks.

We encourage career development, support flexibility, and care about your personal well-being and safety.



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