Marhaba Lounge Ambassador

3 weeks ago

Melbourne Airport, Australia dnata Full time

Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Airport Hospitality Specialist to join our world-class Marhaba Lounge team at Melbourne Airport.

Key Responsibilities:

  • Welcome and assist international travelers, ensuring a seamless and memorable lounge experience.
  • Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
  • Uphold the highest standards of customer service in a dynamic airport environment.
  • Promote and maintain a positive company image, including grooming, behaviors, and service.
  • Comply with dnata Standard Operating Procedures and Policies.

Requirements:

  • Ability to work a rotating roster, with 24/7 availability.
  • Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
  • Must have a Food Handling certification or be willing to obtain one prior to commencement.
  • Previous experience in a hospitality, food and beverage, or customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends, holidays, and shift work.
  • Ability to lift and carry items up to 22kg and stand for extended periods.
  • High attention to detail and a commitment to cleanliness and hygiene.
  • Positive attitude, team player, and a passion for delivering exceptional guest service.

Benefits:

  • Award Rate Salary.
  • Opportunities for career development and advancement.
  • Comprehensive training and induction program.
  • Access to staff discounts.

As a member of our Marhaba Lounge team, you'll have the opportunity to create memorable experiences for travelers every day.

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