Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a key member of our service delivery provision, you will play a critical role in ensuring the smooth operation of our customers' IT infrastructure.
Key Responsibilities- Provide technical support activities, including installation, troubleshooting, problem resolution, and maintenance, to ensure optimal performance of desktop, infrastructure, and services.
- Respond to customer inquiries regarding operation and malfunctions, and advise on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Support the maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated on the progress of their case, and notify them of any delays.
- Log and maintain all customer interactions and activities in the correct client ITSM tool.
- Ensure accurate recording and submission of Timesheets and project efforts as per company requirements.
- You will have experience troubleshooting and maintaining PCs in a Windows environment, as well as experience with end-user technology support, Windows family of Operating Systems, and desktop management tools.
- You will possess a strong customer-focused approach, with proven experience in desktop, laptop, smart devices, and printer troubleshooting, as well as software conflicts and performance issues.
- You will have basic knowledge of the ITIL framework and current or reinstatable NV2 Clearance minimum.
We are an organisation that values fairness, equality, and diversity, and promotes an inclusive culture where our people can bring their full selves to work. We put people first, believe in the power of diversity to drive innovation, and offer tailored career paths to support your professional and personal growth.
We have an excellent reputation across the region and globally, and offer best-in-class reward and recognition programs, flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day.
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