Customer Support Manager

2 weeks ago


Richmond, Australia REA Group Full time

We are committed to providing a working environment that is inclusive and welcoming, where our people can thrive and contribute their best. This role will be key in ensuring the Sales Support team delivers exceptional results, fostering a culture of high performance and care within REA Group.

About the Role

The Sales Support Lead is responsible for leading a team to deliver best-in-class sales support to our National Residential and Commercial Sales teams. As a leader, you will drive trust and results through effective coaching, removing roadblocks, and empowering your team to make data-driven decisions.

Key Responsibilities:
  • Lead and coach the Sales Support team to achieve sales excellence and drive business outcomes.
  • Connect the team to our purpose and strategy, ensuring they understand the impact of their work on customer satisfaction and revenue growth.
  • Empower team members to take ownership of their performance, using metrics and feedback to inform development and progression.
  • Continuously monitor and improve operational processes, identifying opportunities to optimize efficiency, productivity, and quality.
  • Manage risk proactively, ensuring that all areas of responsibility are under control and aligned with company goals.

This role requires an experienced leader who can inspire and motivate their team to excel in a fast-paced, dynamic environment. If you have a proven track record in sales support or operational management and a passion for driving business results, we encourage you to apply.



  • Richmond, Australia REA Group Full time

    Customer Support Specialist - CampaignAgent- Permanent role based in Richmond- We are certified carbon neutral and committed to reducing our impact on the environment.- We have long-term partnerships with charities working to address homelessness. We're REA - REA Group is not your average digital business. From humble beginnings in a garage in...


  • Richmond, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Richmond, Australia VOG Business Solutions Pty Ltd Full time

    **VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager. As a Customer Service Manager, you will play a vital role in our organization. Your...


  • Richmond, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...


  • Richmond, Australia Wall Street Full time

    Passionate for customer service and admin - Thrive in a growing business - Industry experience a bonus **About the Company**: **Signorino** is Australia's leading supplier of premium natural stone, terrazzo and porcelain surfaces, known for offering the highest quality and luxurious tiles and stone in the market. Trusted for decades by Interior Designers...


  • Richmond, Australia EstimateOne Full time

    Put simply, we’re an Australian-born SaaS platform and one of 2022’s Best Places to Work in Australia and New Zealand. Headquartered in Melbourne, Australia, our ambition is to become the global industry standard procurement platform in the commercial construction industry. We’re the market leaders in Australia & NZ, and are now extending our product...

  • Customer Service

    5 months ago


    Richmond, Australia Astra green solutions Full time

    we leverage cutting-edge technology and extensive industry expertise to provide highly efficient, cost-effective, and environmentally responsible Heat Pump Hot Water systems. As a fully certified and accredited provider of Energy Efficient Products, we comply with the Commonwealth Renewable Target (RET), NSW Energy Saving Scheme (ESS), and The Victorian...

  • Customer Value Manager

    5 months ago


    Richmond, Australia endeavour group careers Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Experience Manager

    7 days ago


    Richmond, Australia REA Group Full time

    About REA GroupREA Group is a leading global digital business, specialising in property. From humble beginnings in Melbourne's east in 1995, we have grown into a company changing the way the world experiences property.Australia's Top 5 Best WorkplaceWe are proud to be named in Australia's Top 5 Best Workplaces two years in a row, as well as being recognised...


  • Richmond, Australia Mattel Full time

    **About Us** CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. At Mattel we are at our best when every member of our team feels respected, included, and heard. We are committed to...


  • Richmond, Australia REA Group Full time

    About the Role:The Lifecycle Campaign Specialist is a key member of the Audience & Marketing team within the REA Group.As a specialist in customer experience, you will be responsible for creating and delivering personalized omni-channel programs that drive audience awareness, engagement, and conversion.Plan and execute cross-channel customer marketing...

  • Customer Service Agent

    6 months ago


    Richmond, Australia The Hassett Group Full time

    4 Days in Office 1 Day Home - South Eastern Suburbs Location - $60,000 - $65,0000 plus Superannuation Client Description: Our client is a leading information management company dedicated to providing innovative solutions for data storage, document management, and secure information destruction. With a nationwide presence and a commitment to excellence, our...

  • Customer Advocate

    5 months ago


    Richmond, Australia carsales Full time

    Company Description **Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact....


  • Richmond, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a Customer Advocacy Manager to enhance customer experience and deliver a best-in-class Customer Insights function.The successful candidate will support the Head of Customer Insights to inform business decisions that drive strategic objectives and deliver exceptional customer experiences.Key...


  • Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Melbourne location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...


  • Richmond, Australia Repco Full time

    Career Opportunities & Ongoing Development - Attractive Base Salary + Super + Attractive Incentive Structure - Car + Mobile Phone + Laptop + Staff Discounts - Showcase your love for all things automotive & your sales skills, by providing exceptional sales & service experiences for our trade customers._ **About the opportunity**: A fantastic opportunity has...


  • Richmond, Australia Superior People Recruitment Full time

    Job DescriptionAs a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that every customer interaction is memorable.We offer further management support and world-renowned manufacturer-based training to help you succeed in this role.Your responsibilities will include:Greeting customers promptly and obtaining...


  • Richmond, Australia Dr Martens Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Field Support Manager

    7 months ago


    Richmond, Australia Australia Wide Engineering Recruitment Full time

    With a world-first fully autonomous solution in providing real time water quality detection and measurement, my client seeks to employ a Field Support Manager to lead and manage activities associated with field systems. **About you**: - A Bachelor in systems, mechatronics, electronics, mechanical, etc. - Strong knowledge of mechanical and electrical...


  • Richmond, Australia Skechers Full time

    Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering,...