Customer Support Manager
2 weeks ago
We are committed to providing a working environment that is inclusive and welcoming, where our people can thrive and contribute their best. This role will be key in ensuring the Sales Support team delivers exceptional results, fostering a culture of high performance and care within REA Group.
About the RoleThe Sales Support Lead is responsible for leading a team to deliver best-in-class sales support to our National Residential and Commercial Sales teams. As a leader, you will drive trust and results through effective coaching, removing roadblocks, and empowering your team to make data-driven decisions.
Key Responsibilities:- Lead and coach the Sales Support team to achieve sales excellence and drive business outcomes.
- Connect the team to our purpose and strategy, ensuring they understand the impact of their work on customer satisfaction and revenue growth.
- Empower team members to take ownership of their performance, using metrics and feedback to inform development and progression.
- Continuously monitor and improve operational processes, identifying opportunities to optimize efficiency, productivity, and quality.
- Manage risk proactively, ensuring that all areas of responsibility are under control and aligned with company goals.
This role requires an experienced leader who can inspire and motivate their team to excel in a fast-paced, dynamic environment. If you have a proven track record in sales support or operational management and a passion for driving business results, we encourage you to apply.
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