Veterinary Receptionist

Receptionist Role in a Busy Veterinary Hospital

This veterinary hospital in Queanbeyan NSW is seeking a skilled receptionist to join their team. As a receptionist, you will be the first point of contact for clients and will be responsible for providing exceptional customer service.

Key Responsibilities:

• Provide administrative support to the veterinary team
• Manage client relationships and resolve any issues that may arise
• Process payments and maintain accurate records
• Assist with clinic operations and maintain a clean and safe environment

Requirements:

• Minimum Year 12 High School Education with additional IT/Customer Service/Call Centre training or equivalent experience
• Reception and client management experience
• High level customer service experience or training, including dealing with high volume and difficult customers
• Confliction resolution and problem solving skills
• High level prioritisation and time management skills
• Strong communication and interpersonal skills – with the ability to build rapport and develop and maintain relationships
• An empathic, caring and non-judgemental nature
• Veterinary/animal related experience, or a special interest in the animal care industry
• High resilience, and the ability to work under pressure in a busy environment

What We Offer:

• Above award competitive remuneration (commensurate with experience) with career progression
• A supportive, friendly, and welcoming team environment
• Personal and professional development, including training and development with the Lincoln Institute
• Working for a clinic that applies best practice principles, with adaptability where necessary

This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to the delivery of exceptional patient care.