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Vendor Support Specialist
1 month ago
The Opportunity
Ventia is seeking a skilled Vendor Support Coordinator to join our team. This role will play a vital part in ensuring our Subcontractor Manager and vendors/clients receive timely support in rectifying system errors.
The Across Government Facilities Management Arrangement (AGFMA) provides facilities management services for over 3500 Government-owned sites across 25 Government Agencies. Ventia partners with local small to medium businesses to deliver these services to the community of South Australia, 7 days a week, 365 days a year.
This is a permanent full-time opportunity working Monday to Friday. Our AGFMA head office is located in the Adelaide CBD.
Key Responsibilities
- Manage Freshdesk, ticket/job allocation, aged tickets, and daily performance targets.
- Use Freshdesk to manage reporting and troubleshooting of setup errors in our systems.
- Maintain data integrity in the software, including updating company/client details, setting up new users, onboarding/offboarding, etc.
- Review claims against contract requirements and schedule payments.
- Assist Subcontractors with work order management.
- Drive Subcontractor compliance and identify process improvements.
- Report ticket errors to the Subcontractor Manager to assist in finding fixes and eliminating problems.
Requirements
- Knowledge of Freshdesk or similar ticketing databases.
- Knowledge/experience with Rapid Global, Panorama, and/or SAP.
- Ability to troubleshoot IT errors.
- Finance knowledge advantageous.
- Attention to detail and ability to learn new systems quickly.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Demonstrated interpersonal communication skills and ability to work as a member of a team.
About Ventia
Ventia is a leading infrastructure services company operating across Australia and New Zealand. Our clients are the owners and operators of critical assets in local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds.
Diversity
Ventia values the diverse experiences, talents, and cultures that our people bring to the organization, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds.
