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Department Head

2 months ago

Sydney, New South Wales, Australia Woolworths Full time

About the Role

Key Responsibilities:

  • Lead and manage a team of online order handlers to ensure seamless customer experiences
  • Oversee the distribution of online orders to personal shoppers, ensuring timely and accurate delivery
  • Collaborate with grocery and fresh departments to drive operational efficiency
  • Advocate for accurate picking and substitutions, ensuring customer satisfaction
  • Prioritize tasks to meet order windows and targets, adapting to changing circumstances
  • Ensure a safe working environment, adhering to OH&S protocols
  • Monitor and report key performance metrics, driving team performance

What We're Looking For

About You...

  • Excellent communication and interpersonal skills, with a focus on team collaboration
  • A strong sense of integrity, always doing the right thing
  • Ability to work in a fast-paced, dynamic environment
  • Drive to develop and coach team members, fostering growth and success
  • Capacity to create a vision, motivate, and inspire a team to achieve excellence
  • Effective change management skills, leading the team through transformation
  • Community-minded, with a focus on making a positive impact

Working with Us

We're a diverse and inclusive company, committed to creating a workplace where everyone feels valued and empowered. We're proud to be recognized for our commitment to equality and diversity, and we're dedicated to providing opportunities for growth and development. We value flexibility and work-life balance, and we're passionate about creating better experiences for our customers and colleagues alike.